Our Policies

Thank you for choosing K and Co. Should you have any questions or concerns, please do not hesitate to contact us.

Shipping:

• All orders are shipped via USPS in the order they are received.
• Tracking information will be provided once your order ships.
• K and Co. is not responsible for delays, losses, or damages once items are in USPS's possession.
• We are not liable for incorrect address information. If an order is returned due to an incorrect address, a reshipping fee will apply.
• To request changes or cancellations, please contact us at kpearlsandcompany@gmail.com. Orders may only be canceled prior to shipping.

Return Policy:

• All sales are final; no returns or exchanges are accepted.

Broken Pieces & Repairs:

• K and Co. is not responsible for broken jewelry after 2 weeks from purchase.
• Repair services are available for an additional fee, regardless of where the item was purchased. Please contact us for more information.

Additional Policies:

• Orders are typically shipped within 1-4 weeks, unless otherwise noted.
• Rush orders are available for an additional, non-refundable fee. Please inquire for specific timelines.
• If you receive a damaged or defective item, please contact us with a photo for refund assessment.
• Due to the handmade nature of our jewelry, slight variations in size, design, and stone characteristics are expected.
• Our products are crafted from .925 sterling silver with accents of gold, copper, or brass. Stones are natural and may contain unique mineral deposits.