Our Policies

Thank you for choosing K and Co. If you have any questions or concerns, please don't hesitate to contact us at kpearlsandcompany@gmail.com. 

Shipping

• All orders are shipped via USPS in the order they are received.
• Tracking information will be provided once your order ships.
• K and Co. is not responsible for delays, losses, or damages once items are in USPS possession.
• We are not liable for incorrect address information. If an order is returned due to an incorrect address, a reshipping fee will apply.
• To request changes or cancellations, please email us. Orders may only be canceled before they are shipped.

Return Policy

• All sales are final. No returns or exchanges will be accepted.

Broken Pieces & Repairs

• K and Co. is not responsible for broken jewelry more than 2 weeks after purchase.

• Repair services are available for an additional fee, regardless of where the item was purchased. Please contact us for more information.

Additional Policies

• Orders typically ship within 1–4 weeks, unless otherwise noted.
• Rush orders are available for an additional, non-refundable fee. Please inquire for specific timelines.
• If you receive a damaged or defective item, contact us with a photo for refund consideration.
• Due to the handmade nature of our jewelry, slight variations in size, design, and stone characteristics are expected.
• Our jewelry is crafted from .925 sterling silver and may include accents of gold, copper, or brass. Natural stones may contain unique mineral deposits or variations.
• By purchasing from K and Co., you acknowledge and agree to these terms.

• K and Co. reserves the right to refuse service to anyone at its discretion.